Shipping policy
Last updated: 8 October 2026
This policy sets out where we ship, what it costs, how long it takes, and what happens when something goes wrong in transit. It applies to every order placed through bitaxedeploy.com.
Summary
- We ship to addresses in the United States only, including all 50 states.
- Orders are processed within 1–2 business days.
- Free standard shipping on every order, with no minimum spend (USPS Ground Advantage, 5 business days).
- Shipping cost is always shown before you pay, at the checkout.
- Tracking is emailed to you as soon as the parcel is collected.
1. Where we ship
We ship to street addresses and PO boxes in all 50 US states, plus Washington DC. We currently do not ship internationally, and we cannot ship to freight forwarders or parcel-forwarding services. If an order is placed with a forwarding address we will contact you, and if we cannot arrange a direct US delivery address we will cancel and refund the order in full.
Some large or heavy items cannot be sent to PO boxes. Where that applies it is stated on the product page, and the checkout will ask for a street address.
2. Processing time
In-stock orders are picked, packed and handed to the carrier within 1 to 2 business days of payment clearing. Business days are Monday to Friday, excluding US federal holidays. Orders placed at a weekend or on a holiday begin processing on the next business day.
Processing time is separate from transit time. Total delivery time is processing time plus the carrier's transit estimate.
Pre-orders and batch items
Some hardware is sold as a pre-order or in a production batch. These products carry an estimated ship date on the product page, and that date is what governs dispatch rather than the standard 1–2 day window. Estimated dates are estimates: manufacturing and freight schedules move. If a date changes we will email you, and you may cancel a pre-order for a full refund at any time before it ships.
If an order contains both in-stock and pre-order items, we hold the whole order and ship it together unless you ask us to split it. Split shipments may incur a second shipping charge, which we will quote before proceeding.
3. Shipping options and cost
| Service | Transit | Cost |
|---|---|---|
| USPS Ground Advantage | 5 business days | Free (pre-selected) |
| UPS® Ground | 3–5 business days | $7.45 |
| USPS Priority Mail | 2–3 business days | $11.50 |
| UPS 3 Day Select® | 3 business days | $11.67 |
| UPS 2nd Day Air® | 2 business days | $11.91 |
| Express | 1–2 business days | $34.95 |
USPS Ground Advantage is free on every order with no minimum spend, and is pre-selected at checkout. The faster services above are optional — choose one only if you want it.
These rates apply to every US address we ship to and do not vary by state or parcel weight. The exact total for your order is shown at the checkout before payment, and nothing is added afterwards.
Transit times are carrier estimates in business days after dispatch, and are not guaranteed. Carriers do not count weekends or holidays as transit days, so total delivery time is your 1–2 day processing window plus the transit figure above.
4. Carriers
We ship with USPS and UPS. The carrier is determined by the service you choose at checkout, as set out in the table above.
5. Tracking
You will receive a shipping confirmation email with a tracking number as soon as the parcel is collected. Tracking information can take up to 24 hours to begin updating on the carrier's system — a number that shows nothing on the first evening is normal.
If you have not received tracking within 3 business days of ordering, email customercare@bitaxedeploy.com with your order number.
6. Delivery
Most orders are left without a signature. Higher-value machines may require a signature at the carrier's discretion or ours. If nobody is available, the carrier will follow its own process — usually a redelivery attempt or a collection point — and the tracking page is the authoritative source for what happens next.
Please make sure the delivery address is correct before completing checkout. We can change an address only before the parcel is dispatched.
7. Lost, delayed and damaged parcels
Damaged in transit
Inspect your parcel on arrival. If the box or its contents are damaged, contact us within 7 days of delivery with photographs of the item and the packaging, and keep all packaging until the claim is resolved — carriers routinely require it as evidence. We will replace or refund the item in full, including shipping, at no cost to you.
Marked delivered but not received
Check with others at the address, with neighbours, and around the property first; carriers frequently leave parcels in a safe place. If it still has not appeared, contact us within 7 days of the recorded delivery date so we can open an investigation with the carrier. Carriers impose their own deadlines for opening claims, which is why prompt contact matters.
Delayed
Transit estimates are not guarantees, and weather, carrier backlogs and customs-style inspections can add days. If a parcel has not moved for 5 business days, contact us and we will chase it.
8. Incorrect addresses and refused deliveries
If a parcel is returned to us because the address was incorrect or incomplete, or because delivery was refused, we will refund the order less the original outbound shipping cost and any return charge the carrier applies. We will always tell you the amount before processing it. If you would rather have it re-sent, we will quote the reshipping cost.
9. Taxes and duties
Prices are shown in US dollars. Applicable US state and local sales tax is calculated at the checkout based on your delivery address and shown before payment. As we ship domestically only, no customs duties or import taxes arise.
10. Electrical and safety note
Mining hardware draws significant continuous power. Before your order arrives, please confirm that the circuit you intend to use can carry the machine's rated load continuously alongside anything else on that breaker, and that the installation location has unobstructed airflow. Power requirements are stated on every product page. See our Safety and Compliance page for detail.
11. Contact
BitaxeDeploy
7370 N 77th St, Omaha, NE 68122, United States
Email: customercare@bitaxedeploy.com
Phone: 531-288-1840
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time