Every order gets a shipping confirmation email with a tracking number as soon as the parcel is collected by the carrier.
Finding your tracking number
- Check your email for the shipping confirmation from BitaxeDeploy — it contains the tracking number and a direct link.
- Check your spam or promotions folder. This is where the missing email usually is.
- If you created an account, your order history lists tracking for every order.
- Still nothing? Email customercare@bitaxedeploy.com with your order number and we will resend it.
Timeline
| Order placed | Confirmation email arrives within minutes. |
|---|---|
| Processing | 1–2 business days while we pick and pack. |
| Dispatched | Shipping confirmation with tracking is emailed. |
| In transit | Standard 3–7 business days; expedited and express are faster. |
Business days are Monday to Friday excluding US federal holidays. Carriers do not count weekends or holidays as transit days.
Tracking shows nothing yet
Normal for the first 24 hours. A number is generated when the label is created, and the carrier's system only starts updating once the parcel is physically scanned into their network. If it has been more than 3 business days with no movement, let us know.
Pre-orders and batch items
Pre-orders ship on the estimated date shown on the product page, not within the standard 1–2 day window. We email you if that date moves, and you can cancel for a full refund at any time before dispatch.
If an order mixes in-stock and pre-order items, we hold and ship it together unless you ask us to split it.
It says delivered but I do not have it
Check with others at the address, with neighbours, and anywhere around the property a parcel might have been left. Carriers frequently record delivery on leaving it in a safe place.
If it still has not appeared, contact us within 7 days of the recorded delivery date so we can open an investigation. Carriers set their own claim deadlines, so prompt contact genuinely matters.
It arrived damaged
Photograph the item and the packaging, keep all packaging, and contact us within 7 days of delivery. We will replace or refund it in full including shipping, at no cost to you. Carriers usually require the packaging as evidence, which is why keeping it matters.
Changing a delivery address
We can change an address only before dispatch. Email us immediately with your order number. Once a parcel is with the carrier it cannot be recalled.
Contact
Email: customercare@bitaxedeploy.com
Phone: 531-288-1840
Hours: Monday to Friday, 9:00 AM to 5:00 PM Eastern Time
Full terms are on our Shipping Policy page.