Contact Us

A person reads every message. We answer email within one business day, usually sooner.

Get in touch

The address above is our business and returns address. It is not a retail counter — please do not send returns without an RMA number, as we cannot match unidentified parcels to an order.

What to include

You will get a faster answer if your first message includes:

• Order questions — your order number.
• A fault — order number, what the machine does and does not do, what firmware and settings it is running, and a photo or short video.
• A return — order number, which item, and the reason. We will send an RMA number and the return address.
• Before buying — your electricity rate, where you plan to put the machine, and how much noise you can live with. That is usually enough for us to tell you whether something suits you.

Common questions, answered already

• Shipping Policy — where we ship, what it costs, how long it takes
• Refund Policy — returns, refunds and cancellations
• Warranty — what the 12-month cover includes and how to claim
• Safety and Compliance — circuits, ventilation, noise and regulatory notes
• Risk Disclosure — what this hardware does and does not do
• Order Tracking — where your parcel is

Press and partnerships

Review units, bulk orders and wholesale enquiries: email customercare@bitaxedeploy.com with “Partnership” in the subject line.